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Like the Wicked Witch of the West and Glinda the Good Witch of the North in L. Frank Baum's book, The Wonderful Wizard of Oz, written in 1900, good bosses and bad bosses represent two ends of the spectrum in personality and deed. Some things never change.
It is possible, however, for people to hone their skills and become better leaders through self-understanding and training. One of management's roles is to provide opportunity for employees to learn from others who lead by example, thereby preparing themselves for professional growth. Good leaders create high-performing and high-producing teams. They also create safe and congenial work environments.
THE BAD LEADER
Poor leadership is found in both the private and public sectors. In her book, Bad Leadership: What It Is, How It Happens, Why It Matters, Barbara Kellerman defines seven types of bad leaders:
Incompetent – Rigid – Intemperate – Callous – Corrupt – Insular - Evil
“It has always been difficult for me to understand why poor leaders can't see that bullying, criticism and lack of praise for the team does not motivate anyone to do anything extra. Why would anyone feel eager to work harder under such leadership?”
The paramount nature of poor leadership, Kellerman points out, is compounded by poor followers. These are people who fall into a
Poor leadership is ultimately expensive. It diminishes employee morale, and employees feel less commitment to the organization and its mission. They disengage from the business - and then they leave.
According to a 2010 study, reported in the Harvard Business Review, leadership affects six key indicators of the organization's working environment:
- Flexibility and freedom to innovate
- Sense of responsibility and accountability
- Level of standards
- Sense of accuracy about performance feedback and rewards
- Clarity of employee mission and values
- Degree of commitment to a common purpose
Considering these indicators, you can understand the effect that poor leaders have on employees and the business.
THE GOOD LEADER
In searching for the qualities of a good leader, we could discuss many qualities and topics. Many managers will never develop into good leaders. Others will. Good leaders are often prominent within the organization; others are quietly on the fringe but are, nonetheless, great leaders.
Former GE
- Leaders relentlessly upgrade their teams, using every encounter as an opportunity to evaluate, coach and build self-confidence.
- Leaders make sure people not only see the vision, but they also live and breathe it.
- Leaders get into everyone's skin, exuding positive energy and optimism.
- Leaders establish trust with candor, transparency and credit.
- Leaders have the courage to make unpopular decisions and gut calls.
- Leaders probe and push with a curiosity that borders on skepticism, making sure their questions are answered with action.
- Leaders inspire risk-taking and learning by setting the example.
- Leaders celebrate.
Making the most of leadership requires that you put the right people in the right place at the right time. It also means evaluating whether an employee has the right qualities and skills for leadership.
Organizations need to learn to measure the qualities and skills of their leaders. In addition, they must build an environment that encourages and develops good leadership skills through training.
THE RIGHT TRAINING TOOLS
One leader might be great in coaching but may have only a cursory understanding of overall leadership or delegation. Identifying these needs helps you pinpoint training and tailor it to your leaders, so it is focused and relevant.
Teach the following skills:
- How to maintain & enhance team member self-esteem — the KEY to engagement
- How to focus on specific employee behaviors, not opinions or attitudes
- How to encourage team member partici
- How to listen to motivate excellent performance
*Good leaders are who you need to drive and support your organization. Helping to develop their skills is essential.
THOUGHT FOR THE DAY:
"Make the most of yourself ... for that is all there is of you." - Ralph Waldo Emerson
DEVELOP AN ENGAGED, PRODUCTIVE,
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PRESCRIPTION FOR LEADERSHIP TRANSFORMATION: Southwest Training Institute offers training programs and tools to help organizations get started in building a more positive culture. Start with our FREE Leadership Needs Assessment to pinpoint the individual learning needs of your managers and supervisors. This complimentary assessment maps to our Leadership Solutions Curriculum program titles that address critical leadership competencies. Our Leadership Mini-Series Packages are available to incorporate into flexible training plans.
LEADERSHIP SOLUTIONS CURRICULUM INCLUDES:
1- Essential Skills of Leadership
2- Essential Skills of Communicating (see complimentary access link below)
3- Coaching Job Skills
4- Delegating Effectively
5- Developing Performance Goals & Standards
6- Effective Discipline
7- Improving Work Habits
8 - Supporting Change
9 - Resolving Conflict
10 - Managing Complaints
11 - Providing Performance Feedback
12 - Communicating Up
13 - Hiring Winning Talent
14 - Motivating Team Members
15 - Developing and Coaching Others – Team Leader Version
16 - Solving Workplace Problems
17 - Leading Successful Projects
18 - Retaining Winning Talent
19 - Developing and Coaching Others – Senior Management Version
You can preview four “partial” Leadership Solutions Curriculum participant workbooks though the following links:
- Delegating: http://www.delswti.vitallearninglink.com/
- Coaching Job Skills: http://www.cjsswti.vitallearninglink.com/
- Resolving Conflicts: http://www.rcswti.vitallearninglink.com/
- Managing Complaints: http://www.mcswti.vitallearninglink.com/
To access a complimentary online course “ESSENTIAL SKILLS OF COMMUNICATING” from our Leadership Solutions Curriculum, go to http://www.vital-online.com/swtraininginst/demo.html
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TRANSFORM YOUR TRAINING
ENGAGE LEARNERS RIGHT FROM THE START with the opportunity to interact, practice skills, and learn by doing & observing. The result: Participants know how to apply what they’ve learned to real-world situations and put new skills into immediate workplace action.
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COMPLIMENTARY WEBINARS ARE PRESENTED BY PARTNER ASSOCIATES OF SOUTHWEST TRAINING INSTITUTE.
PAST WEBINAR RECORDING LIBRARY: TO EXPERIENCE THIS FREE OFFER, send your name, preferred webinar recording title, your company, job title, phone number, city/state to Mary Jo Huard at mjhuard@swtinstitute.com
- Mistakes in Performance Reviews
- Matching Learning to a Multi-Generation Workforce
- Nightmares in Management
- Reinforce Training & Boost Learning
- Dealing with Conflicts
- Delivering Difficult Messages
- Getting Ready for the Dance (Learning Becomes Social)
- Are Your Sales People Dull?
Review the attached Free Products Directory for additional webinar recordings.
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