It lets customers having difficulty paying their bills get involved in assistance programs to help keep the lights on.
Frederick, Md (KM) Potomac Edison says it has suspended all service disconnections until November 15th. Spokesman Will Boye says this will give customers who are behind in their bills due to the COVID-19 pandemic a chance to get caught up.
Boye says there are a number of programs available to help customers avoid a shutoff of service. “Some of those include the Community Energy Fund, the Office of Home Energy Programs and the Maryland Department of Human Services,” he says. “But it’s important for customers not to wait. We want to get them into contact with those options while they’re available now.”
Boye says it’s important for customers to get in touch with Potomac Edison now. “And the reason we want them to get in touch with us now is so that we can help them get on a payment plan or get them in touch with some of these program to avoid these balances from becoming unmanageable in the future,” he says.
By contacting Potomac Edison, Boye says the company can hook up these customers with these government and non-governmental programs.
Potomac Edison is running an advertising campaign on radio, television and social medial to remind customers who are struggling to pay their electric bills that help is available. He expects to see a lot of people seeking assistance over the next several weeks. “We’re really trying to get the word out to let customers know about these assistance plans and hopefully, we’ll make a lot of contacts and get them the help that they need as soon as we can,” says Boye.
To find out more, call 1-800-736-3401, or go on line to www.potomacedison.com\assistance.
By Kevin McManus